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C
chazzytho
Participant
April 6, 2020
Answered

PDF not displaying properly

  • April 6, 2020
  • 2 replies
  • 12605 views

 

Whenever I open a pdf file and either select some text or hover my mouse over a text field, the text gets corrupted as the image attached. I have tried reinstalling it several times and also repairing the install.

Here's some info on my system:

  • Windows 10 Pro v 1903
  • Adobe Acrobat Reader DC (20.006.20042)
    This topic has been closed for replies.
    Correct answer Amal.

    Hi all,

     

    We are sorry for the trouble and the delay in response. 

     

    Please refer to the workaround  shared in a similar discussion  (https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-021-20061/m-p/10957634) and see if that works for you 

     

    Let us know how it goes

     

    Regards

    Amal

    2 replies

    Amal.
    Amal.Correct answer
    Legend
    April 13, 2020

    Hi all,

     

    We are sorry for the trouble and the delay in response. 

     

    Please refer to the workaround  shared in a similar discussion  (https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-021-20061/m-p/10957634) and see if that works for you 

     

    Let us know how it goes

     

    Regards

    Amal

    C
    chazzythoAuthor
    Participant
    April 14, 2020

    Thanks, Amal, for pointing me in the right direction!

     

    The workaround works perfectly.

    Amal.
    Amal.
    Legend
    April 20, 2020

    Hi there 

     

    We are glad to hear that the issue got fixed.

     

    Feel free to contact us for any assistance required in the future.

     

    Regards 

    Amal

    J
    ju1207
    Participant
    April 6, 2020

    I have the same problem. Were you able to resolve the issue? 

    C
    chazzythoAuthor
    Participant
    April 6, 2020

    Hi, no unfortunately not, still waiting for a solution.

    I have the exact same software version on my work computer (also the same Windows 10 Pro version) but it's working fine there, so it's obviously a different issue, maybe a wrong setting?

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