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jonf11575347
jonf11575347
Participant
March 21, 2025
Question

PDF not printing since Mac update

  • March 21, 2025
  • 2 replies
  • 260 views

Since update to 

MAC OS 15.3.2,

PDF's no longer print.    I get this error message: 

"The document could not be printed" the second error message reads "There were no pages selected to print".

 

2 replies

AnandSri
AnandSri
Legend
April 2, 2025

Hello!

 

I hope you are doing well, and we apologize for the delayed response and the trouble.

 

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.2043x Optional update, Mar 19, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4iO91bz

 

Ensure you have the latest printer driver and firmware installed. You can also try the suggestions from this article: https://adobe.ly/42be0Mr

 

If the issue persists, please collect the latest logs from the machine, the details of the printer make, and the driver details, and share them with us for further investigation.

 

Thanks,

Anand Sri.

Luke Jennings3
Community Expert
Luke Jennings3Community Expert
Community Expert
March 21, 2025

Here is a link to a related discussion, it's pretty old, but it suggests you need to check your system security settings. Try restarting your Mac first.

https://khkonsulting.com/2014/10/pages-selected-print-error/

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