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Brittbritt12
Known Participant
July 29, 2020
Question

PDF opening error

  • July 29, 2020
  • 4 replies
  • 2025 views

The error reads: "Adobe Reader could not open … because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded)."

 

This PDF was saved by myself to my desktop this morning. Unfortunately now it does not want to open. It was not emailed. The size of the pdf is 46.6Kb. I have uninstalled and reinstalled Acrobat Reader DC and restarted my computed..no luck. This is also the ONLY file that is not working out of the 3 I saved early.

 

I've looked though the threads but it seems the only way to retrieve this pdf is to be somewhat familiar with coding, which I am not. Am I just SOL with all the data I inputted in there? What caused this?

This topic has been closed for replies.

4 replies

B
Brittbritt12Author
Known Participant
July 31, 2020

Can any adobe employee explain this?

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
July 30, 2020

What is the file extension of the file?

B
Brittbritt12Author
Known Participant
July 30, 2020

Adobe Acrobat Document (.pdf)

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
July 31, 2020

What can you see at the first lines when you open the file in Notepad?

B
Brittbritt12Author
Known Participant
July 30, 2020

Help, Anyone? I'm not sure where to input this HKCU info that is linked above?

Amal.
Amal.
Legend
July 29, 2020

Hi Brittbritt

 

We are sorry for the trouble. As described you are getting the error 'Adobe Reader could not open … because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded)'

 

Usually the conflict stems from how those PDFs were created and that is where most of the problems come from. It could be created from an older version of Acrobat, someone could have used an online converter that produce a bad copy of the PDF, the converter tools on Acrobat could be damaged in some way.

 

What is the version of the Adobe Acrobat Reader you are using? To check the version go to Help > About Adobe Acrobat Reader and make sure you have the latest version of Adobe Acrobat Reader installed. Go to Help > Check for Updates.
For more informtion, please take alook at the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

You may also try the steps/solutions provided in the help page https://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html and see if that works for you.

 

Keep us posted with the results

 

Regards

Amal

    B
    Brittbritt12Author
    Known Participant
    July 30, 2020

    I am using the most updated version. Is there any further guidance on second solution? Perhaps a step by step guide of where I'm inputting the code at?

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