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Participant
October 17, 2012
Answered

PDF Printer Driver disappeared upgrading to Acrobat XI Pro

  • October 17, 2012
  • 2 replies
  • 33122 views

This is a disaster for me as all my invoices need to be emailed out and having just upgraded to Acrobat XI Pro I no longer have a PDF Printer which Quickbooks can find.

Please help!

This topic has been closed for replies.
Correct answer Arisian

OK I've re-installed the program and everything is ok now..... :-)

Just for the record

OS= Windows 7 professional 64 Bit

previous bersion Acrobat X installed via Creative Cloud

Thankyou

2 replies

RodVA
Participant
October 17, 2012

I don't have Quickbooks but the PDF Printer is there in Control Panel - Printers on my machine. It appears as a printer in Office 2013 and prints to a PDF file as expected.

The following has a procedures for installing a missing PDFprinter. It is for Acrobat X but likely is the same for XI.

http://blogs.adobe.com/dmcmahon/2012/06/04/acrobat-pdf-printer-missing-after-installation-on-windows-64-bit/

October 17, 2012

Hi,

Something has definitely corrupted your install. We can do two things here :

1. Try Repair so that you can start with your work

Go to Control panel -> Add/Remove Programs -> Select Adobe Acrobat XI pro and choose 'Change'. Choose to repair in the set-up dialog that comes later. This should bring back the PDF printer. If not, try rebooting your machine once.

2. Try to investgate the probable cause of such corruption, if you can help us with few questions we can figure out why it happened on your machine.

a) What OS are you on.

b) What is the architecture : 64 bit or 32 bit.

c) Which version of Acrobat you had earlier installed on this machine. Did you un-instal previous version then installed the new version or tried to use them together.

d) How did you install new version of Acrobat : upgrade from previous or bought a new license.

Thanks in advance!

ArisianAuthorCorrect answer
Participant
October 17, 2012

OK I've re-installed the program and everything is ok now..... :-)

Just for the record

OS= Windows 7 professional 64 Bit

previous bersion Acrobat X installed via Creative Cloud

Thankyou