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johndspy
johndspy
Participant
January 27, 2023
Question

PDF printing problem

  • January 27, 2023
  • 2 replies
  • 791 views

Just installed a new Epson WF-C878R and whenever I try to print  multiple copies of a two sided PDF it just repeats the 1st page on both pages, one side is upside down. If I try to print just one copy double sided everything works fine. Epson tell me it as an Adobe issue not the Epson print driver. ANyone know anything about this?

Thanks.

    This topic has been closed for replies.

    2 replies

    Amal.
    Amal.
    Legend
    January 27, 2023

    Hi @johndspy 

     

    Hope you are doing well and sorry to hear that.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

     

    The Application version you are using is quite old, please update the application to the recent version 22.3.20314. Go to Help > Check for updates and reboot the computer once.

     

    Please check for any missing/pending updates for the printer driver and firmware and try updating it. You may also try to remove the printer driver and then reinstall it from the manufacturer's website. and check.

    You may also go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that helps.

     

    Regards

    Amal

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 27, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    johndspy
    johndspyAuthor
    Participant
    January 27, 2023

    Running Mac OS 10.14.16 and Adobe acrobat version 22.001.20112

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 27, 2023

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