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K
Karen38625865fdqy
Participant
August 20, 2024
Answered

PDF's are blank

  • August 20, 2024
  • 1 reply
  • 966 views

HELP please! Each time I upload a pdf into a customer portal they say it's blank?  It was fine until we updated our server and put it in the cloud. Could this be what is causing it? My thoughts are that the pdf file is a "link" on the server rather than a downloaded file on my PC.  Could this be the case? I'm running Adobe Pro and Windows 11 Pro.

 

This topic has been closed for replies.
Correct answer Karen38625865fdqy

Hi Tariq,

 

I found a solution if anyone else asks the same question.  I had to save the file "as other PDF/X" press ready and the file was readable.

1 reply

T
Tariq Dar
Legend
October 10, 2024

Hi @Karen38625865fdqy, 

 

Sorry for the delay in responding and the troubled experience. 

We aren't aware of such an issue at our end. Have you tried sending an email or uploading it to any Cloud drive, like Google Drive, One Drive, Dropbox, etc.? 

Let us know if the issue is reproducible, and we'd be happy to assist. 

 

~Tariq

K
Karen38625865fdqyAuthorCorrect answer
Participant
October 13, 2024

Hi Tariq,

 

I found a solution if anyone else asks the same question.  I had to save the file "as other PDF/X" press ready and the file was readable.

T
Tariq Dar
Legend
October 16, 2024

Thanks for sharing the workable solution. 

I am sure users with such a set up may find this useful. And thanks for responding. 

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