PDF saving to different size

Forum|Forum|5 years ago
March 26, 2021
1 reply
1874 views

Hi

From Jan 2020 i haven't been able to attach pdfs to letters due to a height error.
Prior to this I've used the same systems for approx 5-6 no issues.

on downloading a pdf created document it is auto saving to American letter size and can't attach to a letter which is in the original UK sizing.
I've found a work around by sending the pdf to print to a dummy printer and re-saving it, which point it auto saves back to flicks to UK size and allows me to add it to the letters.
Does anyone know why it would have started saving as US letter size and how I can turn it back?

many thanks

Andrea

This topic has been closed for replies.

Bernd Alheit

Community Expert

How does you create the PDF files?

A

Andrea-louiseAuthor

Participating Frequently

On one type the document is auto generated from a northgate system as a pdf, I just “save as” to put on the desktop but changing the name.

The other type, forms, once I’ve created the form in windows, I’m exporting the document from windows to a PDF as an attachment.

Andrea

Bernd Alheit

Community Expert

Looks like that you doesn't use Adobe Acrobat to create the files.

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