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Participant
December 12, 2018
Question

PDF sent from my PC unable to read by other people from Whatsapp / Google Drive

  • December 12, 2018
  • 2 replies
  • 787 views

Hi, for every time I sent a PDF file from my own laptop, the PDF sent by the others will have the "thumbnail?" kind of stuff on their pdf. But the PDF I sent are the exactly same thing I just change the name but it will became like this and somehow become different type of file then PDF and my friend unable to view it.

                                                       Whatsapp

When I upload both of the file to google drive my file are unable to open but if I open the file sent from my friend via Gmail is good.

                                    Same PDF uploaded on google drive by my PC

                                   Same PDF file sent by my friend via Gmail

Is this an uncommon issue? Because I can't seem to find any other people facing the same problem like I do, any suggestion on how to fix it? If there any details I need to provide please let me know thanks!

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2 replies

Legend
December 12, 2018

You're not showing us the name.

You're not confirming the name ends .pdf

try67
Community Expert
Community Expert
December 12, 2018

At any rate, this is an issue with the PDF plugin of Google Drive. It has nothing to do with Adobe.

Participant
December 13, 2018

It not about google plugin, both of em is the exact same file but the one with name 2.pdf is the one I downloaded it and change the name of it, and the google/whatsapp can't seem to find the way to view it, but the original which my friend sent is perfectly normal. It's like any PDF sent from my PC is kind of 'different' with other people.

Legend
December 12, 2018

Check the name ends .pdf. We can’t tell, you’ve covered it up.

Participant
December 12, 2018

Thnanks for reply! Is this what you need?

This is the PDF sent from my friendd, and this is how my file looks like when i just simply renamed it

and this is how my file looks like when i just simply renamed it