PDF share button doesn't work

Hello @Sarah25558981b0b9,

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had with the app.

Could you please share more details about the issue? Are you using the Acrobat desktop app or the Acrobat Reader? Are you on a Windows machine or a Mac, and what is the version?

Is it happening with all the PDFs that you are trying to share, or is it with one specific PDF? Please ensure you have the latest version of Acrobat installed on the machine: Version: 26.001.21563. Planned update, May 18, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

For testing purposes, turn off the enhanced security option from the preferences, navigate to the Menu (Windows)/Acrobat(Mac) > Preferences > Security (Enhanced) > turn off the protected mode at startup, and enhanced security > click ok, restart the app, and try the workflow. Please enable the security settings after this test.

Also, reset the app preferences once, and restart the machine. To reset the preferences, check this article: https://adobe.ly/4vgoGGx

I hope this helps, and let us know how it goes.

Regards,

Anand Sri.