PDF still strips out Alt Text created in Word. I've tried all the functions between PDF Maker and Export tools What am I missing?

Forum|Forum|1 month ago
March 30, 2026
4 replies
169 views

Converting Word to PDF removes Alt Text. I’ve used the Word PDF maker and all the different buttons that pop up. I’ve following the instructions I found here. I also have the same issue with Save As and Exporting to PDF. I’ve checked and unchecked so many options in the various Export / Save As tools.

And the Alt Text still gets stripped out. What option needs to be checked, unchecked, selected, and which set of conversion options get it right?

I am using an updated version of Adobe and Office 19.

I need to be able to explain this clearly to the entire staff as we meet the WCAG 2.1 deadline.

Correct answer Anirudh Aggarwal

Hi @melissa_5850 ,

The issue has recently been resolved by the Acrobat team.

Could you please confirm the build number you are currently using? It would also be helpful if you could share the file, OS details, and a short video demonstrating the issue from your end.

Thanks,

Anirudh AggarwalCorrect answer

Participant

Hi @melissa_5850 ,

The issue has recently been resolved by the Acrobat team.

Could you please confirm the build number you are currently using? It would also be helpful if you could share the file, OS details, and a short video demonstrating the issue from your end.

Thanks,

Zoe4701

Inspiring

Actually, it’s a MS Word issue - not Acrobat. Problem still exists.

Zoe4701

Inspiring

New info: looks like latest MS Word update may be causing problem.

Zoe4701

Inspiring

There is a patch to fix this bug:
https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmarch2026.html#dccontinuousmarchtwentytwentysix

melissa_5850Author

Inspiring

I’ve sent the link to our NetSec guys and if I get clearance, I’ll try it and reply here.

Karl Heinz Kremer

Community Expert

This is a bug in Acrobat. Adobe is aware of it. See this question from last week:

melissa_5850Author

Inspiring

Thank you! I am surprised after 8 years of people having issues that this is persisting but now I know it still is a real problem, and not just me. This is an enormous problem as we approach the WCAG 2.1 deadline of 4.24.26.

Zoe4701

Inspiring

Still having the same problem. No alt text. Adobe said it fixed. Maybe PDFMaker plugin issue

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