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October 9, 2013
Question

PDF stuck on flattening then fails to print

  • October 9, 2013
  • 1 reply
  • 23437 views

I am having the same problem described in this thread: http://forums.adobe.com/thread/989360

My clients get this a couple times a week with PDFs I create, but they always print just fine for me. Today I finally got one that won't even print for me. As a note I am using Reader XI and most of my clients are using Acrobat (versions ?)

The hackish fix up to this point has been to "Print to Image" but I want a better solution if possible. I also use NitroPDF and it prints the PDFs without problem.

My PDFs are dynamically created using the EO.PDF .Net library (http://www.essentialobjects.com/). I am working with the library developer to figure this out, but without some idea of what Reader and Acrobat are objecting to, he can't do much more.

Here is a link to the offending PDF: http://www.maphazardspro.com/assets/50-13-05348-001.pdf.  On this particular file, the problem is with printing page 4.

I have found other references to transparency flattening causing some issues with large documents. The offending page does have many PNGs with transparency.

Thanks!

Brad

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1 reply

October 14, 2013

Did you follow the advice in the forum to flatten transparencies?

October 18, 2013

Sabian,

I had my client flatten the PDF using Acrobat and then she tried printing it. Same result - hangs when flattening during printing.

However, she is not an Acrobat expert - she just uses it primarily for merging PDF pages together - so she may not be doing it right.

Could you try flattennming it and see what result you get?

Thanks!

Brad