Skip to main content
S
southernroutes
Participating Frequently
October 10, 2024
Answered

PDF takes 30 seconds to open - Windows 11 64-bit + Creative Cloud All Apps

  • October 10, 2024
  • 3 replies
  • 9358 views

Any PDF file takes 30 seconds to open regardless of whether Acrobat is open already or not. This is happening on a brand new Dell XPS laptop. I've used Adobe apps on Dell PCs for decades and have never experienced this issue. It has completely disrupted my workflow. Please help. 

 

Acrobat version: 24.1

 

System specs:

Processor: Intel Core Ultra 9 185H 2.50 GHz
Installed RAM: 64.0 GB (63.5 GB usable)
System type: x64-based processor
OS: Windows 11 Home (64-bit)
OS Version: 24H2

    Correct answer SonOfTheAlmighty

    Same issue on latest version 2024.004.20220 64-bit. Changing this setting reduced load time from 31 seconds to <1 second!

     

    Thank you for the workaround!


    This issue is now fixed in the latest patch to Windows 11 Pro 24H2. I turned "Run in AppContainer" back ON and pdf's are still opening in less than a second.

     

    BTW any Word or Excel documents opening in Protected View had the same lag time, but are now opening quickly as well.

    3 replies

    D
    dominicg19108397
    Participating Frequently
    November 19, 2024

    I am also having this issue with 2 brand new dell xps. Doesn't happen on any other laptop

    B
    bharat_8502
    Participant
    October 18, 2024

    I had the same issue about an hour ago. Documents were just not opening. I rebooted my laptop. Tried to open different PDF documents but not opening. So I uninstalled the software and downloaded the free reader. But to my utter surprise it's asking me for payment to access the reader. Thus now I just cannot open any PDF document on my laptop. I am a retired senior living on pension. I have to access govt of Canada web to open PDF document but stuck due to this. Management please help me with this. Thanks.

     

      S
      southernroutesAuthor
      Participating Frequently
      October 10, 2024

      UPDATE: This delay also occurs when I simply try to open Acrobat. 

        D
        Donald27791643p97p
        Participating Frequently
        October 15, 2024

        After upgrading Windows 11 Pro (64-bit) Version 23H2 to Version 24H2 on 10/14/2024, when opening any pdf file (whether Adobe Acrobat Pro  is open or not) it takes 30 seconds (and it didn't when running Windows 11 Pro Version 23H2). And like you said, just opening Adobe Acrobat Pro takes 30 seconds.

         

        So, I assume Adobe Acrobat Pro has some kind of delay when running in Windows 11 Version 24H2 (Pro or Home).

         

        Adobe Acrobat Pro Version 2024.003.20180 | 64-bit

        Processor: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz

        Installed RAM: 32.0 GB (31.6 GB usable)

        Disk: 1TB SSD with 205 GB Free space

         

        Hopefully, Adobe can address this problem this soon.

         

          J
          jeffagwm
          Participating Frequently
          October 21, 2024

          I am having the exact same problem. Windows 11 24H2. Adobe was working fine until this last Windows update on 10/14/24. After that point Acrobat and any pdf document takes 30 seconds or so to open. If, as suggested, I uncheck "Run in App Container" in the Acrobat security (enhanced) preferences then Acrobat operates as normal. But of course running in this mode presents security issues. Please fix asap!

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices