PDF to jpg changing dimensions
Hello. I am creating digital ads for a client. The ads are always created with Illustrator and then I save them as a PDF for the print ads in the dimensions/resolution requested. For the digital ads I follow exactly the same process and then open the PDF to export to a jpg. I have been using this same method for this same client for the past 2 years and never had any issues as far as I knew, but one of their vendors just came back to my client saying that the ads are the incorrect size. I checked the "info" on the jpg and they are right. The PDF created at size 300x250 pixels for example (I double checked the PDF and it shows this dimension), is now 1250x1042 for the jpg. Since the aspect ratio is about the same the vendor tried to just resize it themselves, but it was too pixelated. Is there another way I should be converting to jpg from PDF if I need to keep the same dimensions? If so, how? Also, FYI I have tried exporting directly to a jpg from Illustrator, but it majorly changes the resolution when I do that and looks terrible as well as also changing the dimensions slightly. I'm not sure why that happens. Thank you for your help!
