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obaidullah2004
obaidullah2004
Participant
May 19, 2026
Question

pdf uploading problem in student space

  • May 19, 2026
  • 1 reply
  • 14 views

prev i studied for my mid term exams using the adobe student space, now as my semester exams are near i tried using it again
but now when i try to upload pdfs into the space, it is showing something went wrong!! i tried closing the webapp, and tried it many times it is showing the same result...

    1 reply

    T
    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    May 20, 2026

    Hi ​@obaidullah2004, 

     

    Thanks for reaching out, and sorry for the troubled experience. 
    Could you help us with diagnostic logs. 

    To collect the logs:

    1. Download and run the Diagnostics Utility from:  https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
    2. Click on Start Diagnostics. Ensure advanced logging is checked.
    3. Launch Acrobat, reproduce the issue with your file.
    4. Once done, click Stop Monitoring.
    5. Copy the Log ID and share it with us.

    Also, help us with the following: 

    1. Acrobat version installed: https://adobe.ly/3PQQ7nE
    2. OS name and version.
    3. Short video of the workflow and the issue

    Will be waiting for your response.

     

    ~Tariq 

     

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