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laurie_sworld28
laurie_sworld28
Participant
June 15, 2017
Question

pdf won't stay open

  • June 15, 2017
  • 1 reply
  • 33158 views

I have an account with my company that installed Adobe Acrobat Pro DC on my computer. When I open the file, it stays open for about 30 seconds, then closes randomly. The program offers no explanation as to why this occurs, but I am starting this discussion to get feedback on what I might be able to do to resolve this. Can anyone provide a step-by-step plan on what to do?

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
June 19, 2017

Hi laurie'sworld28,

As per the issue description, Acrobat closes randomly when opening a pdf file, is that correct?

If you have Windows operating system installed on the machine, try following the steps mentioned in the link below:

pdf's won't stay open​

If that doesn't work, try repairing Acrobat by clicking "Repair Installation" (for Windows only) under Help menu and see if that helps.

Could you please check if Acrobat stays open without opening any pdf file in it?

Which operating system is installed on the machine-Windows/Mac?

What is the version of the application you have installed on the machine?

To check the version: click Start>Control Panel>Programs and Features, check the version field for Adobe Acrobat DC

Keep us posted with the results.

Shivam

N
nickd1128103
Participant
June 20, 2017

Hi Shivam

Iam having the same issue with Adobe Acrobat DC version 17.009.20044

It opens and then closes either after opening a PDF (which opens) or directly from start

It doesnt give me enough time to try anything re preferences etc it just crashes

Iam using Windows 10

please assist as this is very inconvenient

Nick

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    June 20, 2017

    Hi Nick,

    Thanks for providing the information.

    Could you please let us know if you have tried the steps mentioned in this link: pdf's won't stay open

    Also, try launching Acrobat as an administrator. Locate Acrobat's shortcut on the desktop>right-click>select Run as administrator.

    Let us know how it goes.

    Shivam

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