@Joel285726924gsi, did you try the alternate method of exporting PDFs from MS Office apps?
It uses Microsoft's built-in PDF export utility.
File / Save As / then select *.PDF from the file type drop-down menu.
Be sure to review any "options" buttons to get the type of PDF you want, such as for print or accessible tagged PDF.
| Bevi Chagnon | Designer, Trainer, & Technologist for Accessible Documents || PubCom | Classes & Books for Accessible InDesign, PDFs & MS Office |