PDFMaker Mail Merge in MS Word failing to email attachments

Question

https://community.adobe.com/t5/acrobat-discussions/pdfmaker-mail-merge-in-ms-word-failing-to-email-documents/m-p/13081220#M371412 I am having the same isuse as this poster, but I do not know how to solve it or how they solved it, my Outlook is up to date.

I am attempting to send a blanket email with invidualized attachments via mail merge.

I get the same error message as the poster linked above, and have ensured all of my emails are correct. I am also using Outlook, but working in offline mode so that I can double check and preview the messages it delivers.

Please advise and see screenshot of error message, thank you.

AkanchhaS8194121 · Answer

Hi @Kristen28815738yzeq

Sorry for the delay in response.

Since you have managed to find out a related discussion, which also has a solution marked correct here, have you tried the suggested troubleshooting steps?

Update Outlook
Uninstall and reinstall it

If this doesn't help then

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View," and "Enhanced Security">OK>close and reopen Acrobat

and try again.

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting

Thanks,

Akanchha

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