Skip to main content
E
Ellen38956670mv68
Participant
March 11, 2026
Question

PDFMaker Word to PDF fails to convert alt text (March 2026)

  • March 11, 2026
  • 2 replies
  • 194 views

Using the Acrobat ribbon/PDFMaker Add-in in Microsoft Word to export a PDF fails to bring the alt text to the PDF. This is with the ‘Enable accessibility’ box checked in the Preferences. I have tried on a work and home computer in case this was a device-specific issue.

WebAIM seem to have had the same issue as recently as Oct 2025: WebAIM: Word and PowerPoint Alt Text Roundup. Although I did think this was working at some point in the last year or so.

The work around is using the Save as option (ie on Microsoft side not Adobe). 

Do others have the same problem? Is this on Adobe’s radar to fix?

    2 replies

    Alana33456146donl
    Alana33456146donl
    Participant
    March 20, 2026

    Yes! This started with the last update, I believe.  It had been working just fine, but now it drops all alt text.  Using the “save as” workaround creates tagging issues.   I’m stuck with having to decide document by document, which will cause the most work.

      RyanPERS
      RyanPERS
      Participant
      March 19, 2026

      We’re experiencing the same issue and haven’t found a solution. The work around causes some tag structure issues in our documents, particularly with Links and TOC. 

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices