PDFMaker Word to PDF fails to convert alt text (March 2026)

Question

Using the Acrobat ribbon/PDFMaker Add-in in Microsoft Word to export a PDF fails to bring the alt text to the PDF. This is with the ‘Enable accessibility’ box checked in the Preferences. I have tried on a work and home computer in case this was a device-specific issue.

WebAIM seem to have had the same issue as recently as Oct 2025: WebAIM: Word and PowerPoint Alt Text Roundup. Although I did think this was working at some point in the last year or so.

The work around is using the Save as option (ie on Microsoft side not Adobe).

Do others have the same problem? Is this on Adobe’s radar to fix?

RyanPERS · Answer

We’re experiencing the same issue and haven’t found a solution. The work around causes some tag structure issues in our documents, particularly with Links and TOC.

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