Skip to main content
A
annstephens
Participant
August 24, 2023
Question

PDFs no longer open in my default long used Acrobat cs6

  • August 24, 2023
  • 1 reply
  • 2439 views

I've been using Adobe Creative Suite CS6 for years and my PDFs have always opened automatically in Adobe Acrobat with no problem. Recently my computer apparently opened and had an issue with rebooting (on its own) and it appeared that Windows changed some settings that I was unaware of. Now when I click on a PDF, it does not open in Acrobat but the pop up opens forcing me to "Start Trial" for Design and Web Premium Trial (see attached) which I'm not interested in. 

I've looked in my Windows C: drive viewing the Program Files and the Program Files (x86) folders and have noticed the (X86) folder shows the Adobe folder with all 11 of the suite programs (Acrobat, Photoshop, Illustrator, etc). See attached. The Program Files folder has Adobe folder which only contains 4 folders with many of my program folders missing. Apparently it appears the default has been changed and now clicking on a PDF file seems to NOT default to the (x86) folder where all the Adobe program folders that I purchased are housed. Not sure if it's defaulting to the wrong Adobe folder in the Program Files (not x86) folder which is missing the programs/folders I use. Only shows Bridge, Illustrator, Media Encoder, Photoshop. 

Need help reverting settings to my original set up.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 24, 2023

    google your os and how to assign default opening programs.

     

    ------

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



    <"moved from using the community">
    A
    annstephensAuthor
    Participant
    August 24, 2023

    Thank you....i chose Acrobat bc that's the "open a pdf" problem where I noticed the issue that just started happening on its own. I saw on some forum that CS6 was being "cancelled" and that's fine; if that means it's no longer being sold but I'm hoping since i purchased it in good faith, it's a stand alone software and just continue working in perpetuity. Not sure where you're directing me to look for assistance.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 24, 2023

    @annstephens 

     

    acrobat ca6 is installed and activated?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices