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lthomson
lthomson
Participant
April 4, 2018
Question

PDFs not printing correctly to HP printer

  • April 4, 2018
  • 1 reply
  • 2100 views

I have a user with an issue printing to an HP LaserJet M402. I've already been through all the troubleshooting steps with HP themselves and this doesn't happy with any other file type than PDFs.

Basically, when she sends a document to the printer, it asks for plain letter paper to be inserted into the tray. There is no setting anywhere that I can see which points to there being a misconfiguration within the application (or the printer driver) to indicate this is anything other than an application problem.

Has anyone else encountered this and were they able to rectify it? It happens with all PDF files, not just one specific file or files from a specific sender.

This topic has been closed for replies.

1 reply

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
April 5, 2018

Which version of Acrobat, and on what operating system? Are these PDF files letter sized? What is your normal paper size? On Acrobat’s print dialog, there is an option to “Choose paper source by PDF page size” - does changing this setting make a difference?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 10, 2018

To add to Karl Heinz Kremer​'s answer, here is the screen shot of the print dialogue:

If the document is letter, it will ask the printer to print on letter sized paper. I use that option very rarely, mostly on plotters with roll paper.

ABAMBO | Hard- and Software Engineer | Photographer
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