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T
Trip_M
Participant
May 23, 2018
Answered

PDFs won't open - screen flickers, but nothing

  • May 23, 2018
  • 3 replies
  • 9333 views

Ive been using Adobe Acrobat DC Pro for years. Just updated to the most recent version. No trouble until yesterday. When I attempt to open a PDF (that i was previously able to open) nothing happens.

Using a MacBook Pro and most recent version of OS/.

This topic has been closed for replies.
Correct answer AnandSri

Hello AVSLloyd.

We apologize for the inconvenience caused, as per the description above, you are not able to open a PDF file using Acrobat Pro DC on your Mac machine, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates and try opening any PDF file.

You can also refer and try the suggestions from the following Adobe article Can't open PDF

Try opening few files with Acrobat by going to Window>Cascade>Tile and see if that brings up the PDFs.

If you still experience any issue, please share the following information so that we can assist you in a better manner:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

3 replies

C
Carrie5C23
Participant
November 25, 2020

I'm having the same problem on laptop running windows 10 - annoying to say the least!

T
Trip_MAuthor
Participant
May 29, 2018

Thanks for your help. Acrobat was up to date. But clicking Window >Tile immediately opened a PDF!

    AnandSri
    AnandSri
    Legend
    May 29, 2018

    Hello AVSLloyd,

    Great! Good to hear that the issue got fixed and you are back on track. Feel free to update this discussion for any further assistance.

    Regards,

    Anand Sri.

    AnandSri
    AnandSriCorrect answer
    Legend
    May 28, 2018

    Hello AVSLloyd.

    We apologize for the inconvenience caused, as per the description above, you are not able to open a PDF file using Acrobat Pro DC on your Mac machine, Is that correct?

    Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates and try opening any PDF file.

    You can also refer and try the suggestions from the following Adobe article Can't open PDF

    Try opening few files with Acrobat by going to Window>Cascade>Tile and see if that brings up the PDFs.

    If you still experience any issue, please share the following information so that we can assist you in a better manner:

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

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