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January 7, 2021
Answered

Permanently disable Adobe Collab Sync?

  • January 7, 2021
  • 11 replies
  • 347816 views

Is there a way to permanently disable Adobe Collaboration Synchronizer?

For reasons beyond my control I am not allowed to use cloud storage. The Collab Sync process holds files open, meaning I often cannot regenerate a PDF file if I've viewed the previous version of this file in Acrobat. 

I can get around this by using task manager to shut down the Collab Sync process, but it's a pain to keep doing this.

I found a different solution which was to locate and delete the AdobeCollabSync.exe file - which works for a while. But Creative Cloud is constatnly pushing updates which include reinstalling this file.

 

I'm looking for a permanent solution to eliminate this process.

    Correct answer ASIAPR

    Thanks, this works for me -- just that I found those exe files in Program Files folder (the one without x86)

    11 replies

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    RunawayEntropy
    Participating Frequently
    April 28, 2021

    I leave the file AdobeCollabSync.exe in place but append a different extension (e.g. AdobeCollabSync.exe.KILLTHIS). This is the only way I've been able to stop that disruptive AdobeCollabSync tool. While trying to work, my PDFs are locked by AdobeCollabSync. I'd kill the task in Task Mgr but bc I work with a lot of PDFs, it's a brief rememdy at best. PDFs get locked. Even the directory they're located in gets locked. Can't rename or move PDFs nor the directories they reside in.

     

    Even installed Adobe Creative Cloud app and set the Sync setting to PAUSED. No change. STILL lockes up my PDFs and directories. This is a problem impacts my productivity in the office and in the field.

     

    Reached out to Adobe. They just uninstalled the app and ran a cleanup tool, the software equivalent of a computer REBOOT. Didn't resolve the issue. I pay too much in subscription costs to be putting up with this nonsense.

     

    Why is there no OPT OUT of  ADOBE COLLABERATOR. Not EVERYONE works on a TEAM. That and it's a Resource Hog.

     

     

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      April 29, 2021

      Wether you're on macOS or a Micrososft Windows machine, the Synchronizer Collaborator is a non-lockable subfeature which interacts with other Adobe services.

       

      By non-lockable means thatit has no administrative lockdown preference and allows the user to change that preference via GUI. Furthermore, with every new update that is performed in both of Acrobat Pro DC and Reader DC (specially if you have both of them installed together under  the same user account), this synchronizing background service will always check for a newer version of itself and update to that newer version if an older one is already in use.

       

      However, there may be ways to work around it using the Acrobat Preferences Reference and the Acrobat Admin  Guide.

       

       

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