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Lawrence23549423pxhb
Participant
March 11, 2022
Answered

Persistent Error Code 0xC0000001 for AcroCEF.exe for Adobe Acrobat Reader DC

  • March 11, 2022
  • 14 replies
  • 30198 views

I work IT, and I've noticed recently that there have been multiple computers with the same error message for AcroCEF.exe.

This error started to appear on March 9th, 2022. 

My team and I have tried to uninstall and reinstall Adobe Acrobat Reader DC multiple times , but it the error comes back for some computers after the system is restarted. Has anyone found the cause and solution to this problem?

    This topic has been closed for replies.
    Correct answer AMu

    With the latest release of Acrobat on 12th April, 2022, this issue has been addressed.

     

    If your product is not already updated, you can manually do so from within the product.  Click on the menu Help-> Check for updates.

    14 replies

    A
    AMuCorrect answer
    Participant
    April 12, 2022

    With the latest release of Acrobat on 12th April, 2022, this issue has been addressed.

     

    If your product is not already updated, you can manually do so from within the product.  Click on the menu Help-> Check for updates.

    V
    ViProCon
    Participant
    March 24, 2022

    Just ran into the same issue.  Solved it, perhaps by luck.  

    Of all the uninstall/reinstall methods, interestingly, if I just us Windows 10 > Settings > Apps to remove Pro DC, it prompts for a reboot. AFter this, installing it worked and no CEF errors.  

    Yet previously, uninstalling never promted for a reboot.  I believe I was using the Creative Cloud app interface to manage that . 

    So it may come down to the managed installer process from Adobe has a glitch (I guess?).  Very vague here, sorry, but the key point was that prior to it workin, the uninstall done via Settings in Win 10 did the standard "you must restart your computer...." Yes/No dialogue box. This seems to open the door for a clean removal, and then it works on subsequent install.  

      D
      default23796151lhujs0
      Participant
      March 29, 2022

      any update from Adobe? I hit the same issue, happened in 1000+ workstations. Any workaround apart from re-install?

      A
      Adobe Employee
      Amboo Srivastava
      Adobe Employee
      March 29, 2022

      Apology for the inconvenience caused to you due to this issue. We have investigated this at our end.

      Please try the following workaround to fix this.

      Please set the following regkey-
      For Win 64-bit:
      [HKEY_LOCAL_MACHINE\SOFTWARE \Adobe\Adobe Acrobat\DC\DLLInjection]

      "bBlockDLLInjection"=0

      For 32-bit (Acrobat):

      [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\DLLInjection]

      "bBlockDLLInjection"=0

      For 32-bit (Reader):

      [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Acrobat Reader\DC\DLLInjection]

      "bBlockDLLInjection"=0

       

      (bBlockDLLInjection should be a Dword)

       

      If the problem is still reproducible, please let us know.

       

      Thanks,

      -amboo

       

      Likes

       
        M
        Mario23709536hqo6
        Participant
        March 23, 2022

        1. Uninstall Adobe Acrobat
        2. Download the Adobe AcroCleaner.exe tool.
        3. Launch the tool
        4. Reinstall Adobe Acrobat

        https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#downloads
        For Windows

        D
        defaultjrhx2dc50p54
        Participating Frequently
        March 24, 2022

        Having the same issue. Windows 10 version 21H1 and Adobe Reader DC version 22.001.20085.  The only fix I have found, which is really a workaround, is to uninstall Acrobat, nuke any Adobe folder in C:\Program Files, C:\Program Files (x86), C:\ProgramData, and C:\Users\UserProfile\AppData\Local...AppData\LocalLow and AppData\Roaming, then reinstall 22.001.20085.  Total sh!tsh0w.

        Y
        Yves23614664fhw0
        Participant
        March 17, 2022

        I was able to solve the problem by:

        - uninstalling Acrobat Reader DC

        - runnning  AdobeAcroCleaner_DC2021 -> https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

        - reinstalling Reader DC

          A
          AT15153541351u3lw
          Participant
          March 17, 2022

          Strange...

          My post about registry modification for stop automatic Adobe updating has been deleted...

          M
          Mirchaware
          Participant
          March 17, 2022

          Hi,

          I work in IT Field.

          I have tried to uninstall and reinstall Adobe Acrobat Reader DC newer and older version multiple times , but it the error still comes back. 

          PCs and Laptop using Windows 10 version 21H2 and Adobe Reader DC version 22.001.20085.


          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          March 17, 2022

          Hi there

           

          Hope you are doing well and sorry to hear that

           

          would you mind collecting Adobe crash logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html  as described here also please collect procmon logs (Win Only) as described here https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html  so that we can isolate the issue for the fix.

           

          Regards

          Amal

          N
          Nihad23621537fe7i
          Participant
          March 16, 2022

          IT Support here, and I am having multiple users with the same issue. Uninstalling/reinstalling, repair, updating, nothing fixes it. Version 22.001.20085

          A
          Adobe Employee
          Amboo Srivastava
          Adobe Employee
          March 28, 2022

          Apology for the inconvenience caused to you due to this issue. We have investigated this at our end.

          Please try the following workaround to fix this.

          Please set the following regkey-
          For Win 64-bit:
          [HKEY_LOCAL_MACHINE\SOFTWARE \Adobe\Adobe Acrobat\DC\DLLInjection]

          "bBlockDLLInjection"=0

          For 32-bit (Acrobat):

          [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\DLLInjection]

          "bBlockDLLInjection"=0

          For 32-bit (Reader):

          [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Acrobat Reader\DC\DLLInjection]

          "bBlockDLLInjection"=0

           

          If the problem is still reproducible, please let us know.

           

          Thanks,

          -amboo

            M
            Mirchaware
            Participant
            March 28, 2022

            Hi Amboo,

            What key should I select and set to add this regkey, Dword or other?

            Y
            Yves23614664fhw0
            Participant
            March 16, 2022

            Same problem here with:

            - Acrobat Reader DC Version 2022-001-20085 64-bit

            - Windows 10 Home Version 21H1

             

            I tried to uninstall/reinstall without success. I also found old files in Program Files (x86) which I deleted.

            PSD IT Admin
            PSD IT Admin
            Participant
            March 16, 2022

            same issue here 
            windows 10 pro 21H2

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            March 16, 2022

            Hi there

             

            Hope you are doing well and sorry to hear that

             

            would you mind collecting Adobe crash logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html  as described here also please collect procmon logs (Win Only) as described here https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html  so that we can isolate the issue for the fix.

             

            Regards

            Amal

             

             

            J
            jung.kim
            Participant
            March 15, 2022

            Same here, I am facing the same issue. I have tried :

             

            Uninstalling and reinstalling current version of Adobe Reader and the older variant that I could find. 

            A
            Adobe Employee
            Amboo Srivastava
            Adobe Employee
            March 16, 2022

            Could you please share the Reader DC and OS version where you are facing this issue?

             

            thanks,

            -amboo

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