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Mitch30598378xr11
Participant
June 19, 2023
Question

Personally Paid Plan Registered Through Work Account That I No Longer Have Access To.

  • June 19, 2023
  • 1 reply
  • 346 views

Hey,

I need to get a problem solved.  I used Acrobat Pro at my last job.  I signed up for the monthly plan with my personal card under my work email.  When I resigned from this job, they shut down that account.  I've been paying for a service I cannot even use.  Can an employee from Adobe please reach out so I can get this solved?

 

Thanks!

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
June 30, 2023

Hi @Mitch30598378xr11 

 

We are sorry to hear about your unpleasant experience.

This can certainly be handled since it's an account cancellation issue, which cannot be taken on an open forum.

We have a dedicated support team that takes care of billing issues. We'd request you to contact the team via phone or chat support following this link: https://helpx.adobe.com/support.html 

Click on "Contact Us" in the lower right corner of the page. 

 

Thanks,

Akanchha 

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