Please explain the following error that a user sent in.

Question

Can someone please explain the following error message that a user sent to me and also a solution on how to resolve this. Thanks.

ls_rbls · Accepted Answer

DengXian font is a Chinese (Simplified) supplemental font that is shipped with Ms Windows and other MS Office programs.

The error you're getting (in my opinion) seems to be related to a licensing restriction.

Either the user will have to manually download and install this font type for the intended Windows version from here:

https://www.microsoft.com/en-us/download/details.aspx?id=49113

More additional info here: https://docs.microsoft.com/en-us/typography/fonts/windows_10_font_list

Or have him/her go visit this link: https://docs.microsoft.com/en-us/typography/font-list/dengxian

and scroll down to the section "Licensing and Distribution" to see if postscripting or distilling is something that is simply not allowed:

https://docs.microsoft.com/en-us/typography/font-list/dengxian#licensing-and-redistribution-info

Luke Jennings3 · Answer

I'm guessing your user is using the Notepad app on an Android phone to take notes, and is trying to make a PDF of their notes by printing postscript (.ps) and trying to open it in Acrobat (which is using distiller to try to convert it to PDF).

I assume Notepad can't save-as or export to a PDF. If it can save a text file, Acrobat may be able to open and save it as a PDF. They can also try placing the Notepad file, or text file into InDesign and exporting to a PDF. If they can create a PDF, they should confirm the fonts are embedded, and if they aren't, they should run an Acrobat preflight profile to try to embed the fonts.

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