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Gerrie381343053iiw
Participant
Apr 14, 2025 1:27 PM UTC
Question

Please Help! Problem with installation Adobe acrobat 2020

Hi,

I have a problem installing Acrobat Reader 2020. An error message appears. see the attachment. Does anyone have experience with this and a solution. It is an official license that I have purchased
Thanks in advance

5 replies

AnandSri
AnandSri
Legend
Apr 14, 2025 1:55 PM UTC

Hello!

 

I hope you are doing well.

 

Please reboot the machine once, ensure you have all the mandatory and optional updates for the operating system, and reboot the machine again. Then use the Acrobat Cleaner tool to remove any corrupted files or incomplete installations. Restart the machine, and install Acrobat 2020 Classic from the URL.

Note: Verify that your system meets the minimum requirements for Adobe Acrobat 2020: https://adobe.ly/42trbbT

Right-click the installer file and select "Run as administrator" to ensure it has the necessary permissions to install correctly. Temporarily disable any antivirus software during the installation process, as it can sometimes interfere with the installation. 

 

You may also refer and try the suggestions from this article: https://adobe.ly/42gC0PK

 

I hope this helps.

Thanks,

Anand Sri.

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Gerrie381343053iiwAuthor
Participant
Apr 15, 2025 2:21 PM UTC

Hi, thanks for your response. Unfortunately I still don't know it and I get an error message.

Thanks

Gerrie Evers

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AnandSri
AnandSri
Legend
Apr 16, 2025 1:49 PM UTC

Hello!

 

Thank you for providing the additional context. What is the version of the current Windows OS installed? 

The error message you're encountering is related to Windows. Please make sure you have installed all mandatory and optional updates. Check for any pending updates, install them, restart your computer, and then try the suggested steps provided earlier. If the issue persists after following all these steps, please create a test user profile with full administrative rights, and install Acrobat 2020. 

 

Let us know how it goes.

Thanks,

Anand Sri.

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