Please wait while the document is being prepared for

Forum|Forum|5 years ago
July 8, 2020
2 replies
10275 views

For the last 2 days I have been getting this message using Adobe Acrobat. It gives this message when opening a file, and does eventually finish "preparing", but when I try to save the file I get this same message and it just never finishes. I always have to click on cancel. These are NOT large files - file sizes are max 900Kb, often much smaller. I'm on a fairly new Windows 10 pc with current updates applied. Can anyone help?

General troubleshooting

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Correct answer Amal.

Hi Aaxof

++ Adding to the discussion

You may also take a look at the help page https://helpx.adobe.com/acrobat/kb/message-content-preparation-progress-opening.html and see if that helps.

Let us know how it goes

Regards

Amal

Amal.

Correct answer

Community Manager

Hi Aaxof

++ Adding to the discussion

You may also take a look at the help page https://helpx.adobe.com/acrobat/kb/message-content-preparation-progress-opening.html and see if that helps.

Let us know how it goes

Regards

Amal

A

aaxofAuthor

Participant

Thanks Amal for your quick reply! That did indeed work. I did do a search prior to posting my question, but I don't know why my search here didn't return any results.

Any idea how this got turned on in the first place? Was it maybe a shortcut I inadvertantly hit by mistke or something? I know I didn't go into Accessability to set it....

Thanks again 🙂