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R
Ranin2807
Participant
March 13, 2020
Question

Poor Customer Service

  • March 13, 2020
  • 2 replies
  • 972 views

I cannot believe the poor customer service from Adobe. 

 

I signed up for a 7 day trial of Adobe Pro DC. I cancelled this and have subsequently been charged for two months. I have noticed this today and they want to charge me £75 for cancelling. They are telling me I did not cancel it when I know for a fact that I did. I followed the link they sent me in an email to cancel.

 

Very unhappy indeed. Pandeep on the online chat service kept telling me that I did not cancel it and it's not their problem as the subscription is active. 

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 11, 2023

If you have cancelled, you got a confirmation e-mail for the cancel. Use that mail to prove your case. If you have not cancelled, you should have contacted Adobe at the first charge. Waiting too long to complain may be problematic.

 

 

ABAMBO | Hard- and Software Engineer | Photographer
    D
    defaultuyzfapmimlve
    Participant
    September 12, 2023

    I dont want to prove anything and I'm not that interested in complaining.  

    S
    scott3221999987k3
    Participant
    September 11, 2023

    they are the worst organisation to deal with.  

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 12, 2023
    quote

    they are the worst organisation to deal with.  


    By @scott3221999987k3

    What is your problem? Your statement is simply not giving you a solution.

    ABAMBO | Hard- and Software Engineer | Photographer
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