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Participant
June 13, 2019
Question

Portfolio files have double extensions (file.pdf.pdf)

  • June 13, 2019
  • 1 reply
  • 4597 views

In Adobe Acrobat Pro DC (version 2015.006.30497) I have multiple files combined in a portfolio.  Individually they are named "file1.pdf", "file2.pdf", etc.  But in the portfolio they appear as "file1.pdf.pdf", "file2.pdf.pdf", etc.  How do I fix this?  

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1 reply

try67
Community Expert
Community Expert
June 13, 2019

If that's how they appear that means that's their actual file names... Try renaming them and removing the ".pdf" part. My guess is you'll see they're still PDFs, even after you do it.

Participant
June 24, 2019

I've tried every permutation of renaming with/without file extension to no avail.

BUT:  ".pdf.pdf" only happens when I add open files.  If I add non-open files it works fine (".pfd" only).  This is a major nuisance as I generally open a dozen or more files, reduce them all in size as a group, and them make a portfolio from the group.  I now have to open them all, reduce them, close them all, and then go find them from within the portfolio tool.  Annoying!

Meenakshi Negi
Community Manager
Community Manager
June 26, 2019

Hello,

We have tried replicating the behavior on our end. However, it is working fine.

Would you mind updating the application to the latest version available? Check if that makes any difference.

In the Application, go to Help > Check for updates.

You may also refer to the following help link for information about the latest updates.

- Release Notes | Adobe Acrobat, Reader

If the issue persists, please let us know.

Regards,

Meenakshi