I am getting the following error when trying to create a PDF with any powerpoint file: “PowerPoint is running into problems with the 'pdfmaker.officeaddin' add-in. If this keeps happening, disable this add-in and check for available updates.” Troubleshooting Steps:Updated Microsoft Office Repaired Microsoft Office Updated Adobe Acrobat Repaired Adobe Acrobat Uninstalled/reinstalled Adobe Acrobat Ran Adobe Acrobat Cleaner Tool Disabled/re-enabled Adobe PDFMaker COM Add-in Tested with blank PowerPoint presentation Disabled hardware graphics acceleration Tested PowerPoint Safe Mode Tested with a new Windows profile Reproduced on a second workstation PDFMaker works in Word. Native PowerPoint PDF export works.Event Viewer Logs:Faulting application name: POWERPNT.EXE Faulting module name: AdobePDFL.dll Version: 26.2.21996.0 Exception code: 0xc0000005 Event Name: OFFICE_MODULE_VERSION_MISMATCH P1: AdobePDFL.dll P2: POWERPNT.EXE Both Adobe and Office are fully up to date.

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Power Point with PDFMaker crashing

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I am getting the following error when trying to create a PDF with any powerpoint file: “PowerPoint is running into problems with the 'pdfmaker.officeaddin' add-in. If this keeps happening, disable this add-in and check for available updates.”

Troubleshooting Steps:

Updated Microsoft Office
Repaired Microsoft Office
Updated Adobe Acrobat
Repaired Adobe Acrobat
Uninstalled/reinstalled Adobe Acrobat
Ran Adobe Acrobat Cleaner Tool
Disabled/re-enabled Adobe PDFMaker COM Add-in
Tested with blank PowerPoint presentation
Disabled hardware graphics acceleration
Tested PowerPoint Safe Mode
Tested with a new Windows profile
Reproduced on a second workstation
PDFMaker works in Word.
Native PowerPoint PDF export works.

Event Viewer Logs:

Faulting application name: POWERPNT.EXE
Faulting module name: AdobePDFL.dll
Version: 26.2.21996.0
Exception code: 0xc0000005
Event Name: OFFICE_MODULE_VERSION_MISMATCH

P1: AdobePDFL.dll
P2: POWERPNT.EXE

Both Adobe and Office are fully up to date.

Dave Creamer of IDEASCorrect answer

Community Expert

I tried it on two presentation and it worked perfectly.

Did you uninstall and reinstall PPT, and then repair Acrobat (to reinstall PDFMaker again)?

David Creamer: Community Expert (ACI and ACE 1995-2023)

C

calm_Euphoriae53f

Participant

I went back to a previous version of O365 (removed then rebooted and installed older version via xml file in cmd) then repaired Acrobat and all worked in PowerPoint. It may go again once Office updates so was just a test as I’ve not disabled any Office updates. Just have to wait until Microsoft or Adobe fix this?

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T

Taras31686599ic5h

Participant

Seems like it affects Office version 20146

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PriyankaVishwakarma

Community Manager

Hi @Taras31686599ic5h,

Thank you for reaching out. I understand that PowerPoint is crashing when using PDF Maker with Microsoft Office version 20146.

As a first step, please update Acrobat to the latest available version and then check whether the issue persists.

In some cases, updating to the latest release resolves compatibility issues and application crashes by including important fixes and stability improvements.

Please let us know the outcome after updating Acrobat 26.002.22031 Planned update, Oct 14, 2026 — Acrobat-Acrobat Reader Release Notes.

If the issue continues, please share the requested details with us for further investigation.

Please confirm whether you have tested the issue with a different version of Microsoft Office.

If possible, please share a short screen recording of the workflow. This will help us validate the behaviour and investigate further.

To help us investigate further, please collect the Acrobat diagnostic logs using the following guide: Adobe Acrobat Diagnostics | Adobe Acrobat

Once completed, you can share the log ID displayed in the Acrobat Diagnostics dialog box with us to review it.

This information will help us review the issue further. We look forward to your update.

Regards,

Priyanka Vishwakarma

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C

calm_Euphoriae53f

Participant

Ripped out Office and Adobe using cleaning tools. Does it on 2 profiles on the Windows 11 PC.

Word seems to work but PowerPoint will hang/crash.

Faulting application name: POWERPNT.EXE, version: 16.0.20430.20146, time stamp: 0x6ac0b7ee
Faulting module name: AdobePDFL.dll, version: 26.2.21996.0, time stamp: 0x6abc3886
Exception code: 0xc0000005
Fault offset: 0x0000000000144d7a
Faulting process id: 0x34B4
Faulting application start time: 0x1DD5B1D646E178D
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\POWERPNT.EXE
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobePDFL.dll
Report Id: f946c1a8-0cbc-40ed-85c6-03bec16a3a0e
Faulting package full name:
Faulting package-relative application ID:

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A

avid_user6d2f

Participant

I'm experiencing the exact same issue with Adobe PDFMaker in PowerPoint.

The problem started on October 6, 2026, even though everything had been working normally before then. PowerPoint crashes whenever I try to create an Adobe PDF, even with a completely blank presentation.

Event Viewer shows the same faulting module (AdobePDFL.dll), exception code (0xc0000005), and OFFICE_MODULE_VERSION_MISMATCH error.

I've tried updating, repairing, and reinstalling both Microsoft Office and Adobe Acrobat, updating Windows 11, disabling other add-ins, and testing with a new Windows user profile. Unfortunately, nothing has resolved the issue.

Adobe PDFMaker works perfectly in Word, and PowerPoint's native PDF export also works without any problems. The issue occurs only when using Adobe PDFMaker in PowerPoint.

Has anyone found a working solution or workaround? I would really appreciate any updates, as I urgently need this feature for my academic work.

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A

adamw11960267

Participant

I am having the same issue. I have tried reinstalling PPT and repairing Acrobat, but it still crashes. The currently accepted answer to this issue is not an answer.

For more detail, I have this issue on both of my systems, and both are running the latest version of Win11, PPT and Adobe. Microsoft Word is able to successfully generate a PDF.

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Dave Creamer of IDEAS

Community Expert

I didn’t mark it correct. Don’t know who did.

However, it would be correct IF it worked for the original poster. It didn’t mean it would work in all cases.

The “latest version” is too vague--please list the actual version numbers.

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David Creamer: Community Expert (ACI and ACE 1995-2023)

Dave Creamer of IDEAS

Correct answer

Community Expert

I tried it on two presentation and it worked perfectly.

Did you uninstall and reinstall PPT, and then repair Acrobat (to reinstall PDFMaker again)?

Translate

David Creamer: Community Expert (ACI and ACE 1995-2023)

C

calm_Euphoriae53f

Participant

Had the same issue on a Windows 11 PC today. Completely removed office and adobe (both cleaning tools used). Tested on 2 separate user profiles. Word works with converting but PowerPoint will crash/close or sometimes just stay open. Event Viewer shows:

Microsoft PowerPoint: Rejected Safe Mode action : PowerPoint is running into problems with the 'pdfmaker.officeaddin' add-in.

Event ID 1000:

Faulting application name: POWERPNT.EXE, version: 16.0.20430.20146, time stamp: 0x6ac0b7ee
Faulting module name: AdobePDFL.dll, version: 26.2.21996.0, time stamp: 0x6abc3886
Exception code: 0xc0000005
Fault offset: 0x0000000000144d7a
Faulting process id: 0x34B4
Faulting application start time: 0x1DD5B1D646E178D
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\POWERPNT.EXE
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobePDFL.dll
Report Id: f946c1a8-0cbc-40ed-85c6-03bec16a3a0e
Faulting package full name:
Faulting package-relative application ID:

I even update Adobe Acrobat logged in as admin. Do we just sit tight on this until Adobe or Office make a fix?

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