Preflight causes crash in some PDFs

Question

Preflight causes crash in some PDFs.It has been happening since today, it has always worked until today.(Renaming the "Preflight Acrobat Continuous" folder didn't help - as seein in other post)The exported preflight and a PDF that causes the crash and one that doesn't are here :https://www.dropbox.com/sh/9enrg1roh03pekr/AAC4Nj5fG1z_xRWlvT5-YmaWa?dl=0I hope someone can help me.

Amal. · Answer

Hi there

We are sorry for the trouble and the delay in response. As described the Acrobat crashed in preflight

What is the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Adobe Acrobat DC and make sure you have the latest version 20.009.20065 installed. Go to Help > Check for Updates.

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different file and check. If its a file specific issue please share the file with us for testing.

Let us know how it goes

Regards

Amal

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