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casual_athlete5721
Participant
Oct 22, 2026 3:09 AM UTC
Answered

Preflight Fixup-Error

When I use the tool Preflight Fixup，there were something wrong with tools，and a window pops up showing “

Standard library exception of type 'class std::

system_error' caught.

Message: "ejeejeleeeeexeyeuee Unicode eeeeeeye”.

How to solve it ?

 

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    Oct 22, 2026 7:49 AM UTC

    Hi casual_athlete5721,


    Thank you for reaching out, and sorry to hear that you are experiencing an issue with Preflight.

    Since the error occurs when running a Preflight Fixup but works when using the wizard action, please try a different built-in fixup on the PDF. This should help determine whether the behaviour is specific to the fixup. 

    Additionally, try reinstalling the application to see if that resolves the problem. You may follow the steps suggested below:

    • Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.

    • Reboot the machine. 

    • Install Adobe Acrobat from the following page: Install Acrobat.  


    Let us know how it goes.


    Thanks,

    Meenakshi

    View reply

    3 replies

    justlearn
    Community Expert
    justlearnCommunity Expert
    Community Expert
    Oct 22, 2026 4:55 AM UTC

    ​@casual_athlete5721 I would check to see and update to the latest version if possible. Help - Check for updates. After doing so, save a PDF to your computer such as your desktop (the reason is if the PDF contains non-English text, embedded fonts, or special characters in the metadata, by saving the file as a new PDF, it may fix it and you can try the Preflight Fixup again.. And test that out.

    Better yet, open a totally different PDF to double-check it isn’t the PDF that may be corrupted! 

     

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    m
    casual_athlete5721Author
    Participant
    Oct 22, 2026 6:19 AM UTC

    It is the latest version “Adobe Acrobat (64-bit) (26.002.22031)”. Every PDF seemed the same. Otherwise,If I use the wizard action to use these Preflight tools,  it didn’t cause this error.

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    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    Oct 22, 2026 7:49 AM UTC

    Hi casual_athlete5721,


    Thank you for reaching out, and sorry to hear that you are experiencing an issue with Preflight.

    Since the error occurs when running a Preflight Fixup but works when using the wizard action, please try a different built-in fixup on the PDF. This should help determine whether the behaviour is specific to the fixup. 

    Additionally, try reinstalling the application to see if that resolves the problem. You may follow the steps suggested below:

    • Uninstall the application and run the cleaner tool from the following link: Acrobat Cleaner tool.

    • Reboot the machine. 

    • Install Adobe Acrobat from the following page: Install Acrobat.  


    Let us know how it goes.


    Thanks,

    Meenakshi

    Translate
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