Pressing "Sign in" does nothing. Have paid for Acrobat DC and able to access the forums.

Forum|Forum|9 years ago
January 11, 2017
1 reply
2227 views

I have purchased Acrobat DC but when I press the Sign In button nothing happens. It doesn't reject the login or anything literally nothing happens the button just presses then nothing.

Windows 7 32-bit.

Install update and subscribe to Acrobat

This topic has been closed for replies.

kglad

Community Expert

confirm your account is what you expect and your adobe id is correct, Adobe ID

then, if it is correct, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

K

kellym49530708Author

Participant

I did this. I am 100% sure I am using the right Adobe ID and it is the one with the license to Acrobat Pro DC. I cannot "sign out" because I cannot sign in in the first place.

I can access my account in a browser but not the application.

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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