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M
Markoh7517125463
Participating Frequently
June 9, 2020
Question

Preview mode in windows locks the pdf from saving

  • June 9, 2020
  • 1 reply
  • 3077 views

This problem is very old.
Why is it not solved yet?
If I have clicked the file in Windows so that it shows in the preview pane. Then editing it in acrobat and you cannot save it until you click some where else in the folder.  This annoying?
My solution, install Foxit pdf preview handler and voila! Then Foxit shows the preview pane and I can now save even if the file shows in preview pane. The software is from 2008 so I am guessing this problem is also that old...

1 reply

Amal.
Amal.
Legend
June 9, 2020

Hi there

 

We are sorry for the trouble. As described you are not able to save the PDF. 

 

We enable the preview pane in Windows and then opened the PDF in Acrobat DC and edited it and save the file and its working fine on our end.

 

What is the version of the Windows OS you are using?

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC

Please, make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates

 

Let us know how it goes

 

Regards

Amal

M
Markoh7517125463Author
Participating Frequently
July 1, 2020

Hi Amal and thank you for your answer!

I have Windows 10 1909. OS build 18363.900
Acrobat DC 2020.009.20067

We all have this problem, as soon as the file is previewed we cannot save it.
The Foxit workaround works well until Acrobat gets next update, then we have to reinstall the Foxit previewer.

Amal.
Amal.
Legend
July 5, 2020

Hi there

 

We are sorry for the delay in response.

 

Would you mind sharing the screen recording of the issue for a better understanding? Also please share the sample PDF file so we can try to reproduce the issue and check it at our end.

 

Regards

Amal

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