Print button is disabled in Adobe Acrobat when printing files secured by FileOpen plugin in MacOS Tahoe 26.6.2 and MacOS Golden Gate 27.0.1

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Hello, Community members. I am new to this forum. I have been unable to print pdf files protected by FileOpen plugin since MacOS Tahoe 26.6.2 update. The print button is disabled (grayed out) but I can still print any other unsecured pdf documents. I couldn’t find any answers or topics on this problem in the community. Are any other Mac users having this kind of a problem? Does anybody know if Adobe is working on this bug, or is this a FileOpen issue? Thanks in advance.

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Dave Creamer of IDEAS

Community Expert

Isn’t the purpose of FileOpen to add security? Is it your file or your company’s file?

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David Creamer: Community Expert (ACI and ACE 1995-2023)

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apyconeAuthor

Participant

Thank you for the reply. Yes, the purpose is to add security but not to disable printing. Print permission is enabled in the file and I used to be able to print them normally before the Tahoe 26.6.2 update. And the file is not mine, no, but, like I said, the publisher permitted printing.

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Dave Creamer of IDEAS

Community Expert

FileOpen can restrict printing, so just to confirm, you actually double-checked this file?

Can you try the PDF on another system or can another user try it?

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David Creamer: Community Expert (ACI and ACE 1995-2023)

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