Print producion tools function not working in latest Windows 11 update

Question

Hello,
I am writing to report a problem I recently encountered with Acrobat on Windows 11.
Since the latest Windows 11 updates, Print production tools has not been working.
I think I have found the source of the problem; at least I have solved it for myself, so while waiting for a potential patch, this may help others.
For me, it was related to access rights to the Config.Msi folder, which contains the RBF files used by Acrobat. Windows was preventing access to this folder. I simply restored administrator rights to this folder and now it works again.
I think the Windows update is trying to better protect users, but it conflicts with Acrobat when you try to switch to Print Production Tools mode.
Is this a problem that will be patched?
Thanks

Meenakshi_Negi · Answer

Hi Roman2725717259m8,

Thank you for reaching out and sharing the information.

We have not heard about this issue from other users yet. Please share more information on what happens when you try to use the print production tool. Did you receive an error message, or did it just not open the options? What version of the application is currently being used? We will check if we can replicate this behavior.

Thank you for sharing the steps that helped you restore the function. They might help others who have experienced the same behavior.

Thanks,

Meenakshi

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