Printing error: Pages not Selected

Forum|Forum|9 years ago
March 9, 2017
6 replies
1808 views

I cannot print pdf documents and I'm getting an error message from Acrobat Reader that says "The document could not be printed." I click OK on that, and then another error message appears from Acrobat Reader: "There were no pages selected to print."

I've tried selecting a range of pages instead of just "All" pages, and it still doesn't work. I tried uninstalling and reinstalling Adobe Acrobat Reader DC. I tried repairing Adobe Acrobat Reader DC. I tried restarting my computer, and it still doesn't work.

This is only happening with PDF documents in Adobe Reader. I can print everything else from my other applications just fine, so I don't think it's a problem with the printer driver, but with the software.

Print and prepress

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davids21677903

Participant

I am also having the same problem. Can you please assist.

David

T

Tariq Dar

Legend

Hi all,

This is a generic error message and this issue is being worked upon.

Please help me with following details. Including contact information (Email, phone number and work hours). Please share your personal information via private message How Do I Send Private Message or via Adobe Send with the logs.

Name and version of the operating system or server?
The current version of Acrobat or Reader installed?
Print logs.

Here are the steps to enable the print logging on windows machine:

Open Registry
Go to

2.a. 32 bit machine: HKLM\SOFTWARE\Adobe\Adobe Acrobat\Trunk(or DC)\FeatureState

2.b. 64 bit machine: HKLM\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\Trunk\FeatureState

3. If FeatureState is not already present there, create it as a New key.

4. Inside FeatureState, create a new DWORD and rename it as – ‘EnablePrintLogging’.

5. Assign the value ‘1’ to EnablePrintLogging key

6. Run the respective Print workflow

7. The user should now open his System Temporary folder (%Temp% in cmd)

8. A new file called ‘AcrobatPrintingLogs.txt’ should be present there. This file contains the relevant logs.

You may share the log file via Document cloud: https://forums.adobe.com/docs/DOC-7161

-Tariq Dar

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Anonymous

I trying to find a solution for the same error, too.

I already re-installed DC or XI several time, cleaned caches, preferences tried various settings but still not able to print even a simple pdf without running into the mentioned dialog boxes. (The document could not be printed /There were no pages selected to print). Quite frustrating.

Im running the lastest version of Acrobat Reader DC on macOS Sierra 10.12.4

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Anonymous

I am having this same problem! Please help! It's so frustrating!