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Gerald37119131912y
Participant
May 1, 2024
Answered

Printing Issue

  • May 1, 2024
  • 3 replies
  • 3693 views

I am having issue sending my print job to my printer. When I print a PDF from the latest version of Adobe Acrobat Pro it gets sent to the print queue. From there it gets sent to the printer, the job disappears, the printer lights up, and then nothing happens. The printer does not initiate the job. It was working this morning and then it suddenly stopped. I can print from Preview and I can print a Test Print from the Print Queue but not Adobe.

 

I'm running the latest version of Adobe Acrobat Pro (2024.002.20687). My computer is running macOS Sonoma 12.4.1, latest version, it is an M1 Pro MacBook Pro. Can someone please assist? I've tried updating the printer, restarting the computer, and making sure everything else is up-to-date.

    Correct answer pixid.io

    had same issue. renamed /Library/Application Support/Adobe/ to /Library/Application Support/Adobe.old and relaunched/printed successfully. 

    3 replies

    T
    thomas_7529
    Participant
    June 25, 2025

    I had a print issue last night when Adobe stopped responding when I was printing an important document to be signed.  It would not print after several attempts.  This is unacceptable and I need to know what happened last night as it never was a problem before.  This was very unusual given the importance of the document.

    T
    Tariq Dar
    Legend
    July 18, 2025

    Hello, 

    Sorry for the troubled experience. 
    This week, an update was released; please ensure your copy of Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.

     

     

    If you are still experiencing the issue, help us with the following details:

    1. Acrobat version installed:   https://adobe.ly/3PQQ7nE
    2. OS name and version.

     

    Also, could you please share the diagnostic logs? 

    To collect the logs:

    1. Download and run the Diagnostics Utility from:  https://adobe.ly/4lz6LGu
    2. Click on Start Diagnostics. Ensure advanced logging is checked.
    3. Launch Acrobat, and reproduce the issue with your file.
    4. Once done, click Stop Monitoring.
    5. Copy the Log ID and share it with us.

     



    Best regards,
    Tariq | Adobe Community Team

    A
    annet37348894
    Participant
    June 17, 2024

    I have the same issue. Just upgraded to Sonoma 14.5. Using a MacBook Pro 2018. Trying to print to a Brother MFC-J1205W or an HP 6970 without success.  Tried to rename the file as per the suggestion below but I do not find the Adobe.old file to rename it.  Very frustrating. Its about time this long time issue was fixed.

    P
    pixid.io
    Participant
    June 17, 2024

    sorry, mistyped. /Library/Application Support/Adobe/Acrobat is the folder. Found that sometimes had to rename twice before it was fixed. 

      Amal.
      Amal.
      Legend
      May 2, 2024

      Hi @Gerald37119131912y 

       

      Hope you are doing well and sorry to hear that.

       

      Would you mind sharing the make and model of the printer you are using?

       

      Please check for any pending/missing updates and try updating them and check. You may also try to remove the printer driver from the computer , reboot and reinstall them from the manufacturer's website, and see if that works.

       

      Also, go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

       

      Let us know how it goes.

       

      ~Amal

       

       

      G
      Gerald37119131912yAuthor
      Participant
      May 2, 2024

      Hi Amal, the printer is an HP Color LaserJet MFP M283fdw.

      Amal.
      Amal.
      Legend
      May 2, 2024

      Hi there,

       

      Thanks for sharing the information.

       

      Please collect and share the print logs as described below for further investigation.

      • Place the plist file com.adobe.Acrobat.FeatureState.plist at location /Library/Application Support/Adobe/Acrobat/Trunk/Preferences
      • Execute the print workflow 
      • Logs will be generated at  a location similar to  /var/folders/t9/93cz_sz9075d4nl5hqrlc6n00000gn/T. 
      • The temp folder where the logs are generated is different for different users which is common only upto  /var/folders. 
      • To get the exact path of the file use the following command on terminal “ sudo find / -name AcrobatPrintLogs.txt “
      • once you get the complete path eg like /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt
      • just add cat as follows cat /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt
      • One can see AcrobatPrintLogs

       

      You may upload the logs to any cloud storage of your choice and generate the link and share it with us.

       

      ~Amal

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