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Participant
March 29, 2025
Question

Printing issues between MacBook and printer

  • March 29, 2025
  • 1 reply
  • 285 views

Having issues printing from Acrobat Pro on my MacBook. Printer is a Canon Imageclass D570 if that matters. I need to print out legal pleadings with numbered paragraphs. In one document everything looks good on the screen but coming out of the printer it has sporadic blank spots, apparently sort of triangular in shape, like if there was some sort of physical obstruction in the printer itself or smudge on the rollers, for example. This does not happen on the same place on every page, and not at all on some pages. But printing out the same document a second time all the same blank spots are in all the same places. In another document, again everything looks good on screen, but coming out of the printer the paragraph numbers are all missing. But I can print the same documents directly from the web browser from an online source and it comes out properly. Thoughts? Thanks.

 

1 reply

AnandSri
Legend
March 31, 2025

Hello!

 

I hope you are doing well, and we apologize for the trouble.

 

Is it happening with one specific PDF, or have you tried printing another document and seeing the same triangular shape? Please ensure you have the latest version of Acrobat installed on the machine: 25.001.2043x Optional update, Mar 19, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4lbGeiG

 

Also, install the latest driver and firmware of the Canon printer from its official website, restart the machine and the printer, and try printing the PDF.

Print as Image: Try printing the PDF as an image. This can bypass some issues related to PDF rendering Go to File > Print. Click on Advanced. Select "Print as Image."

Adjust Page Sizing and Handling Settings:

  • In the print dialogue, under "Page Sizing & Handling," select "Actual Size.

  • Check the box for "Choose paper source by PDF page size.

  • Click on "Printer," confirm any prompts, then under "Pages," select "Paper Handling" and check "Scale to fit the paper size. Proceed to print.

You can also try the suggestions from this article: https://adobe.ly/4iRJ4rP

 

Let us know how it goes.

Thanks,

Anand Sri.