Participant

Answered

Printing legal document error "this document can not be printed"

Forum|Forum|1 month ago
July 26, 2026
41 replies
378 views

Since last week, suddenly facing issue to print mixed pages legal + letter and it shows error “ "this document can not be printed"”. surprisingly i can print individually legal and letter documents but not mixed.

Correct answer mapsypam

@mapsypam I fixed it! I forgot to add my printer driver back on after the last update where I took everything off and put it back on except my printer driver. Thanks and I hope to never need you again!

M

mapsypam

Participating Frequently

I did the new update this morning (8/11) and its still only printing either legal or letter but not both-- this has been 8 days of nightmare for me at work.

Anand Sri Bhattacharya

Community Manager

Hello @mapsypam

I hope you are well, and sorry for the trouble. Assuming you have installed the latest build, which addressed this issue: 26.001.21789 Out of cycle update, Aug 11, 2026. And, tried the suggestion from this published help article on this: https://helpx.adobe.com/acrobat/desktop/troubleshoot/print-scan-issues/unable-to-print-a-pdf-with-mixed-pages.html

But as you mentioned, you are able to print either legal or letter, but not both. Are you getting any error message on the screen while printing? What happens when you give the print command? Also, can you please collect the fresh logs after installing the latest build so that we can get that investigated by the product team? To collect the logs, please check this article: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

Thanks for your cooperation on this.

Regards,

Anand Sri.

M

mapsypam

Participating Frequently

I have done all of these things including the patch from last week and the update from today and still nothing- also there is still no “troubleshoot” and no “enable logs” for me to collect that info for you, but I have done everything else- When I print- even though everything is correctly checked- it will either ONLY print legal or letter-- not mixed. I have to go into the page set up and change the paper size for each document. Which is a huge problem when printing legal and letter mixed pdf packages

M

mapsypam

Participating Frequently

Thank you for the patch! My printer is printing now without the pop up box, but it will only print either letter or legal but not mixed. I have a call in with brother support to make sure I have my settings right

M

mapsypam

Participating Frequently

I still cannot print mixed packages-- only legal or letter -- not both

Amal Jaiswal

Community Manager

Hi all

Please go through the steps shared in the help page Can't print PDF with mixed pages in Acrobat | Adobe Acrobat and see if that works.

Let us know how it goes.

~Amal

V

Vibrant_difference828a

Participant

This patch worked for us, thank you!

Swenny27

Participating Frequently

Was this fixed for Letter and Legal paper sizes also? Or only A3 and A4?

M

Majestic_discoverer6845

Participant

Leaving this here incase it helps anyone. A combo of unchecking the protection mode as stated and changing the printing PDL to PCL 5x

This is how to do it (well at least on our printers, it should exist for you though somewhere)

Settings > Bluetooth & devices > Printers & scanners > select the printer > Printer properties.
Device Settings tab.
Click PDL... near the bottom.
Available languages dropdown > select PCL5x.
Untick Data passthrough (this may also help).
OK, then Apply, then OK.

M

mapsypam

Participating Frequently

M

mapsypam

Participating Frequently

There is no pdl near bottom for me and I cant see anything saying available languages on any tab there

Swenny27

Participating Frequently

I’m guessing this is a widespread issue with mixed documents related to the latest update. Would be great if Adobe could acknowledge this. Windows 11, Acrobat 2026.001.21771 64 bit

V

Vibrant_difference828a

Participant

Looks like they might be?

Swenny27

Participating Frequently

I see that now. I missed expanding that set of replies. Fingers crossed it gets patched quickly

V

Vibrant_difference828a

Participant

A few employees at the company I work at are experiencing this issue as well. Windows 11, Acrobat 2026.001.21771 64 bit

When they attempt to print their file, an error comes up saying “This document can not be printed” and when that is closed, a second error comes up of “An error occurred while printing this document, kindly use our help page to troubleshoot.”

We have tried checking Choose paper source by PDF page size and unchecking enable protected mode at startup.

I’ll be checking this thread periodically, so if any other tips are identified, please reply to this.

M

mapsypam

Participating Frequently

SAME problem!! I cannot find an answer anywhere

dasc1977

Participant

I tried this today and it worked

Disable Protected Mode: Go to Edit > Preferences > Security (Enhanced), uncheck Enable Protected Mode at startup, restart Adobe Reader, and try again

DelanaGAbney

Participant

It didn’t work for me. I tried that too.

Meenakshi Negi

Community Manager

Hi tricitynotary, dasc1977, ct327and DelanaGAbney

Thank you for reaching out and reporting this issue.

As mentioned, the problem started recently. Could you please confirm if it began last week or over the weekend? Additionally, please provide the following information so we can investigate further:

The current version number of Acrobat installed on your machine
A screenshot of the error message
A short video demonstrating the steps you take to print
A sample file that we can use to replicate the issue
The operating system on your machine

We will share this information with the product team to facilitate further investigation.

We look forward to your response.

Thanks,

Meenakshi

DelanaGAbney

Participant

Im having the same issue, but across the board with my PDF notary docs.

T

tricitynotaryAuthor

Participant

@jane-e

Yes

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