Printing pdf in actual size probems

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Hello,

Iam having problems printing a pdf in actual size, always change the print size, iam usung a macbook with 15.4.1 Sequoia. and a Canon 1238i. I try all options possible and any result, anyone can help me? Thanks!

S

Saipayan38133503mhmi

Adobe Employee

Hi @different_perspective0101
Apologies for the troubled experience .

Could you please let us know if this is happenning for all PDF or a specific PDF file ?
Was this issue introduced recently or was it there from before only ?

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creative_outfit5771

Participant

The problem has reared its head off and on since Sept. 2024 and has not always caused a rejection of my pdf document. However, it has happened with multiple templates I've submitted.

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kglad

Community Expert

have you downloaded the pdf to your computer and opened from that local site?

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creative_outfit5771

Participant

I have downloaded the publisher's pdf book cover template onto my computer (Mac) and then inserted my cover images directly into the template, then saved it and then submitted it directly into the publisher's submission site (not email).

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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