Printing PDF on network printer is slow

Question

Hi,

We are having a weird issue when printing the PDFs on Acrobat, no metter version of the app. When we go to File -> Print it opens the printing window. As soon as we press the button, the progress box appears and nothing is happening for 20 sec. Looks like there is an issue with sending a print job, which is actually delayed.

I've seen a few posts on the Community around the simmilar isse but failed with finding any workable solution. Has anyone experienced such issue recently and managed to sort it out? That affects multiple users in our company - as mentioned - regardless on Adobe version and any updates.

Thanks in advance for any hint!

Tariq Dar · Answer

Hi @Adrian1989,

Thanks for reaching out, and sorry for the trouble.

I have seen a few similar reports recently; however, the users haven't provided us with more details to triage this issue. And

sadly, the issue is not reproducible at our end.

Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates. To check the latest update available, visit the release note article: https://adobe.ly/4fD0qYz

Let's try the following:

1. Disable protected mode:

- Go to Edit > Preferences > Security (Enhanced)

- Uncheck “Enable Protected Mode at startup”

- Click OK and restart Acrobat.

2. Ensure the printer drivers are updated.

3. If the file is located on a Cloud or network drive, try copying it locally first.

3. If the issue persists, help us with diagnostic logs:

To collect the logs:

Download and run the Diagnostics Utility from: https://adobe.ly/4fxiV0y
Click on Start Diagnostics. Ensure advanced logging is checked.
Launch Acrobat, reproduce the issue with your file.
Once done, click Stop Monitoring.
Copy the Log ID and share it with us.

4. Let us know the App version and OS name and version.

Will be waiting for your response, and let us know how it works.

Best regards,
Tariq | Adobe Community Team

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