Printing Problems in Acrobat Pro 2017

Forum|Forum|7 years ago
October 4, 2018
2 replies
1439 views

Hi, we recently purchased Acrobat Pro 2017 for two users, and they are both having the same problem printing. It doesn't print, the print dialog box comes up, but when you click print nothing happens. I saw something on-line that said delete the preferences folder - C:\Users\<user>\AppData\Roaming\Adobe\Acrobat\<version>\preferences - that works, for a while, they end up having to delete the folder almost every other time they print.

Can anyone help with this?

Thanks,

DanW/

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Correct answer danw86089098

I wish this was NOT marked as answered, because the answer did not fix anything. After spending hours on the phone with Adobe support, here is the solution:

In the registry, do the following:

On a 64-bit Machine, go to HKLM\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\2015\FeatureState

On a 32-bit Machine, go to HKLM\SOFTWARE\Adobe\Adobe Acrobat\2015\FeatureState

If FeatureState key is not there, create it.

Create a DWORD 4211929 inside the FeatureState key and set its value as 1.

D