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Mikael35176701bo8b
Participant
February 1, 2024
Question

Problem Acrobat

  • February 1, 2024
  • 1 reply
  • 377 views
 

Win 10 - Acrobat starts slowly and creates problems when closing an open file. An information box always pops up about closing the program?

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    1 reply

    Amal.
    Amal.
    Legend
    February 1, 2024

    Hi @Mikael35176701bo8b
     
    Hope you are doing well and thanks for reaching out.
     
    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
     
    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
     
    Also try to repair the installation from the help menu (Win Only) and see if that works.
     
    Please try to reset the Acrobat preferences as described here https://adobe.ly/49lJeTf

     

    Let us know how it goes.

     

    ~Amal

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