Skip to main content
S
Sonny5FC3
Participant
July 13, 2021
Answered

Problem adding a user to my Adobe account

  • July 13, 2021
  • 2 replies
  • 2371 views

Hi, I am trying to access the Account section to add a user to my Adobe account. However, when I try to access the Admin Console, I receive the following message:

"We're sorry.

You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator."

Please can someone help?

This topic has been closed for replies.
Correct answer Test Screen Name

Individual plans are not really suitable for business control. They belong exclusively to one person, and if they leave the company, they take the license with them; the company has no right to transfer or cancel. You need a Team or Enterprise license plan. With this there is a separate administrator who assigns purchased licenses to individuals, and can take them back into the pool of available licenses if the user does not need them.

 

This is NOT an upgrade, it's a whole different business model. It may be worth contacting Team/Enterprise sales to see if they can convert your investment in the personal plan, but I am not hopeful.

2 replies

T
Test Screen NameCorrect answer
Legend
July 13, 2021

Individual plans are not really suitable for business control. They belong exclusively to one person, and if they leave the company, they take the license with them; the company has no right to transfer or cancel. You need a Team or Enterprise license plan. With this there is a separate administrator who assigns purchased licenses to individuals, and can take them back into the pool of available licenses if the user does not need them.

 

This is NOT an upgrade, it's a whole different business model. It may be worth contacting Team/Enterprise sales to see if they can convert your investment in the personal plan, but I am not hopeful.

L
lcsdl38024452
Participant
August 8, 2022

I removed a user accidently and can not get them back in the console. I get a error when i try saving. Something went wron while saving, Please try again later. Any help would be great

 

Meenakshi_Negi
Meenakshi_Negi
Legend
July 13, 2021

Hi Sonny,

 

Thank you for reaching out.

 

We have checked your account with the email address that is used to sign in to the community. You are subscribed to Acrobat Pro DC individual subscription. It is not possible to add a user to an individual plan. 

Admin console works for the team and enterprise plans. 

 

Let us know if you are using an alternate email address or have any questions.

 

Thanks,

Meenakshi

 

    S
    Sonny5FC3Author
    Participant
    July 13, 2021

    Hi Meenakshi,

     

    Thanks for your reply.

     

    Which service do I need to upgrade to be able to add a user? (This is for business purposes, for your info.)

     

    Best,

     

    Sonny

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices