Skip to main content
M
mrtn1234
Participant
January 13, 2025
Question

Problem certificate signing in Acrobat Pro within VDI with smart card

  • January 13, 2025
  • 2 replies
  • 216 views

We use  Adobe Acrobat Pro as our PDF solution on Citrix VDI environment.

 

People want to sign documents with a certificate that is read from a personal smart card.

 

The smart card certificate is read when you want to create a block in the document where you want to place it. If there is no card in the reader it shows that you have to create an ID. So that part works.

 

But when you did the revise and want to sign it at last it says you need to place a smart card.....

 

In the programm of an other software manufacturer (Foxit) it works flawlessly with the same devices, on the same environment. Only the software is different.

 

What can be the problem? And anyone know how to solve this?

2 replies

S
Adobe Employee
shaktikeshri
Adobe Employee
January 23, 2025

Hi @mrtn1234 

Can you please share disagnostic logs to investigate the issue further. After uploading the logs, Share me the log ID generated at the end.

https://helpx.adobe.com/in/acrobat/kb/acrobat-diagnostics.html

 

Thanks,

Shakti K

 

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
January 13, 2025

Hi @mrtn1234, 

Sorry for the troubled experience. 
I assume you have an enterprise agreement with Adobe; you may have your Admin contact our dedicated enterprise support team. If not, try contacting us: https://adobe.ly/4gNcXIE This issue requires remote screen sharing and troubleshooting which isn't possible via Community. 

Also, wait for more input from users who may have experienced this issue or have already found an answer. 

 

Let us know if you have further questions. 


~Tariq

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices