Problem opening 3rd part PDF's in Acrobat DC

Question

Hello,Our company has a number of PDF forms origionaly generated with Acrobat DC and then shared with users via Office365/OneDrive. When a user opens the PDF form and filles it in via OndDrive on iOS, when a user on a desktop opens the document via Adobe Acrobat it does not show all of the data. Instead you get blue filled areas fo the screen.However if we open the same PDF via Chrome or Edge it display correctly.Any ideas?Running the latest version of Acrobat DC and OneDrive. ADOBE Acrobat Pro DC Same document viewer with Chrome

Document Geek · Answer

Those blue areas are form fields. It appears that the first screenshot shows a form that has not been fille dout. And the second screenshot shows the form that HAS been filled out.

The blue highlighting of the form fields is a behavior of Acrobat. If it bothers you, yu can turn it off in the Preferences. Uncheck the Highlight Color checkbox on the Forms tab. It won't affect function. Just know that's a personal setting, and doesn't actually change the behavior of the PDF itself, so when someone else open its, they'll still see the blue boxes.

Also know that not all PDF viewers display or handle forms the same way. Does your form have a built-in way to submit the data? Or do the users just print it out? I ask because if the form is hosted online and viewed on a website using a web browser (Chrome), it will not behave the same as when viewed in Acrobat. If you really want consistency in viewing and interacting with form fields, choose one PDF viewer and stick with it.

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