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Participant
June 1, 2021
Question

Problem opening Adobe

  • June 1, 2021
  • 1 reply
  • 391 views

Can someon tell my why this is happening when I open adobe acrobat pro dc?  This blank page also appears when I open up a doc...you can see the doc behind the page, but when I click on the "x" to close the blank page, it closes the entire document/application.

 

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1 reply

Dave__M
Community Expert
Community Expert
June 1, 2021

Here's a guess as to what's going on.  I suspect that you're not seeing a blank page, but rather a dialog box urging you to sign in to your Adobe account... but it's not being generated/displayed properly. Can you bypass it and sign inform the interface behind?  Or if you have a Creative Cloud subscription, can you sign in through another app before launching Acrobat?

My best,

Dave