problem print pdf font NEAUE SANS PRO

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Good morning,

I have a problem, I have some pdfs with the neue sans pro font, when I print them with Toshiba printers I put bold text in the text where it shouldn't be

what could it be?
A thousand thanks
Greetings

justlearnCorrect answer

Community Expert

@matteo_5629 is the fonts embedded in the PDF? It might be that your Toshiba printer is not registering that font, and is substituting it. When was the last time a printer driver was updated? Go to the Toshiba website for that.

Try using a different PDF application to see if it's a dedicated issue with Acrobat or the printer.

Try this first, and update this post if needed

m

justlearn

Correct answer

Community Expert

@matteo_5629 is the fonts embedded in the PDF? It might be that your Toshiba printer is not registering that font, and is substituting it. When was the last time a printer driver was updated? Go to the Toshiba website for that.

Try using a different PDF application to see if it's a dedicated issue with Acrobat or the printer.

Try this first, and update this post if needed

Translate

m

M

matteo_5629Author

Participant

Thanks so much for the reply, I checked, a collaborator uses InDesign to print on that printer and the fonts are correct.
The problem is when they print with acrobat

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M

matteo_5629Author

Participant

fonts are embedded

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