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D
Da_Harada_s
Participant
January 16, 2017
Question

Problem saving a pdf document after scanning with Adobe Acrobat DC.

  • January 16, 2017
  • 2 replies
  • 1875 views

After scanning a document and trying to save it with Adobe Acrobat DC, I keep encountering the following message which does not allow me to save the scanned document.:

     Adobe Acrobat DC has stopped working

      

      A problem caused the program to stop working correctly.

      Windows will close the program and notify you if a solution is available.

   

I am using Windows 10 and have not received a solution for about 2 months.

If anyone encountered this issue, please help..............

This topic has been closed for replies.

2 replies

D
Da_Harada_sAuthor
Participant
January 17, 2017

Aloha, good news.....  I am now good with Adobe Acrobat DC.  I uninstalled the program on the computer, then reinstalled it, and it appears to be working so far.  Thanks for the assistance.  I am happy.

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
January 18, 2017

That's great!!. Please feel free to ask, if you face any issue.

Thanks.

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
January 16, 2017

Sorry for the issue you are facing. Can you please share following information to help us identify and resolve the issue ASAP:

- Are you getting this issue everytime while saving the document

- Did you get similar issue before scanning completes also?

- Please try to edit any saved document you have and then save it. Verify if you see same issue there as well?

Also please share the crash logs. To create logs please follow these steps.

1. Retry the scenario where Acrobat crashes

2. Do not close the pop-up when Acrobat crash

3. Open Task manager

4. Right click on “Acrobat.exe *32” process and select ‘Create Dump file’

5. It will create a log file in temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under

a. Open Run process (Win+R)

b. Type %temp%

c. Logs file will be available here with name Acrobat.DMP

Steps to share the file using Adobe send

Share the file using https://cloud.acrobat.com/send

a. Open this link

b. Click on “Select files to Send”

c. Click link "Select file from my computer" and Select the file

d. Click on Create link

e. Share this link

Thanks.

D
Da_Harada_sAuthor
Participant
January 17, 2017

In response to the above questions, I am providing the following responses

in RED.

- Are you getting this issue everytime while saving the document YES

- Did you get similar issue before scanning completes also? YES

- Please try to edit any saved document you have and then save it. Verify

if you see same issue there as well? YES. Got the following message:

"There was an error opening this document. Bad parameter."

I also shared the Acrobat.DMP file to the https://cloud.acrobat.com/send

site; however I am not sure if I did it correctly.

If you have questions please contact me. Thank you.

On Mon, Jan 16, 2017 at 1:51 AM, Lovekesh Garg <forums_noreply@adobe.com>

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